Datasquirt (DSQ)

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Stock Exchange / Sharemarket


Datasquirt (DSQ) creates innovative non-voice channel contact management software. Its CONTACT software evolved from Datasquirt’s pioneering approach to applying the practical benefits of text messaging to real business problems, and expanded in 2004 to include other key non-voice channels. CONTACT today adds text messaging, email, web chat and fax capability to contact centre environments, complementing traditional voice communications. Datasquirt’s customers include Fonterra, Coca Cola Amatil, Amway, Silverjet and Royal Bank of Scotland. It listed on the Australian stock market (ASX) in September 2007.

Datasquirt drew together its three years of knowledge and experience with text messaging and non-voice enablement for contact centres and channelled them into CONTACT, a simple to operate, web-based application that can be delivered to customers either as hosted ‘software as a service’ or installed on site.

It sits alongside your contact centre voice management system and allows your agents to maintain communications in a particular non-voice channel or switch between non-voice channels such as text and email. In many instances, the customer never even needs to make a voice call to your contact centre, reducing operational costs and call handling times.

CONTACT enables you to add a range of non-voice channels to your customer contact strategy. You can implement any combination of SMS/Text messaging, email, webchat and fax alongside your existing environment.

CONTACT can automate many routine interactions with customers, and by maintaining communications in the non-voice channel can reduce handling costs, ensure the custome gets a fast response and allow your operators to focus on tasks where they need to interact directly.

Among the many advantages of a text or email are that they contain information that can be correlated with your customer management system, simplifying database look-ups and making it easier to take the appropriate action or to direct the query to the right person.

CONTACT is available as a web-based hosted service or can be installed onsite. For the hosted solution all you need is an internet connection and browser at each agent’s workstation. It’s fast and easy to set up and use, with a user interface designed to be familiar to contact centre agents, ensuring that training can be completed quickly.

Datasquirt (DSQ) Products and Services

  • Software and technology

Datasquirt (DSQ) Locations and Subsidiaries

Datasquirt Head Office
Level 2, 5 Nelson Street,
Phone: 64 9 375 2200
Fax: 64 9 358 5864

Datasquirt (DSQ) Share Price

Submitted by ASX Listed Company on 29 May, 2010 - 20:02